IN GENERAL

The use of our web pages and the services provided to the visitor on the site annajw.gr owned by TSINTOUKIDOU ANNA hereafter «the company», requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content. This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the annajw.gr website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary. We will never sell, rent, distribute, or publicize in any way your personal data. If you are under 16, you MUST have your parents’ consent before using the services of this site.

ΠΝΕΥΜΑΤΙΚΗ ΙΔΙΟΚΤΗΣΙΑ

Relevant legislation

All the design of the websites of the website, the text, the graphics, the selection and the settings of it, that inspire the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or mark, are registered and thus in this online store, with the permission of their respective owners

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary. We will never sell, rent, distribute, or publicize in any way your personal data. If you are under 16, you MUST have your parents’ consent before using the services of this site.

DECLARATION OF PERSONAL DATA PROTECTION

In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, billing address of the order (in case it is different from the shipping address), invoicing details (in case an invoice payment has been selected), the number of a contact telephone number, your e-mail address and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.

CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?

This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details we refer to the Privacy Statement (Privacy Policy) of this website
Credit card details are not stored in the company's storage media during the transaction.
Our company makes use of the information you give us during the electronic submission of the form, in order to contact you regarding

1. the delivery of the order at your place
2. for confirmation and identification of the customer in any necessary case
3. for new or alternative products offered by our company
4. special offers and news of our site

The registration of your personal data by you, means that you consent to this data being used by our company for the reasons stated in the Privacy Statement (Privacy Policy)

SECURITY

SSL (Secure Sockets Layer) is now the global standard for identifying websites to Internet users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
In addition, personal security is the password you give when you become a member of the annajw.gr website.
In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, remember that credit card details are not stored in the company's storage media during the transaction. All transactions you make through annajw.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.

MARKET ITEMS - AVAILABILITY - FEATURES

The products available for sale, their characteristics, prices and available stock, are located at the website annajw.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon.
Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability.
Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable.
The prices listed in the relevant catalogs next to each
product, there is the price at which the current VAT is included. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed during the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.

PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store annajw.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 /16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.

ORDERING THROUGH THE ONLINE STORE

In order to place the order in our online store, the following are required:

1. Filling in the special form with the necessary information for concluding the sales contract.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.

In all the pages of the online store annajw.gr and next to each product available for purchase, there is the button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, choose from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to checkout" button. In order to be able to order it is not necessary to be a member of the online store annajw.gr, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form the username and password you stated during your registration and select "LOGIN" in the membership area.
If you are not a member, press the key
create a new account and fill in an active e-mail account on the new member registration form. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.

Ordering process

The order is completed in 5 steps:

1. Identification (Ability to log in, register or continue as a guest)
2. Billing and shipping address
3. Select shipping method
4. Choice of payment method
5. Confirmation and registration of the order

In case of any pending issue in your order, we will contact you at the details you have stated.
In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.

PAYMENT METHODS

Payment methods are explicitly mentioned on the order completion page.

RETURNS / CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store annajw.gr.

Order cancellation

When you place your order through the online store annajw.gr, you have the opportunity to cancel your order within the same day you placed the order.
For any return of your products you can send us your request in writing by e-mail to info@annajw.gr. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the package of the product, you should make sure to return it in perfect condition, together with all the parts and components of which it consists.
You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or the courier company.
Our company is not responsible for defects or poor quality of products available to its customers. All products are received from suppliers packaged. In case a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs.
In case they are not returned within 15 days then our company may not accept any return or replacement of product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided by the refund policy, they are recognized in each
in this case all the rights that apply to consumers from the existing provisions and the laws related to the contract of sale, as well as any right arising in relation to the warranty terms of the products.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.
You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, difficulties of access of the carrier / courier, elevator, narrow stairs, etc., in order to facilitate the collection process from the place where we will indicate. You agree that there will be adequate access to the place for the receipt of the returned goods.
If the carrier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company / courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention.
You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.
If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value of returned products

If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing.
The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:

• the supply of goods manufactured according to the specifications that you have set as a consumer or clearly personalized (Private Label Products - Private label)
• the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements

miscellaneous

• Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
• In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive at no extra charge .
• Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.
• In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic settlement of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.